QualityTalks

What I know for (almost) sure about...why standards don’t guarantee good care: QNews October 2022

We're up to the final third of my 'Ten Characteristics of Effective Quality Systems'.  In this episode we take a look at the role of compliance in an effective quality system - and an ineffective one!

What should your clinical governance framework tell you? :What I know for (almost) sure. QNews Sept #2 2022

So many CG Frameworks.  Which is the right one?  If we put a different lens over this the answer becomes clearer.  Choose the framework that answers these key questions!

How to tell if you’re falling down the weak clinical governance rabbit hole: What I know for (almost) sure. QNews September#1 2022

There's so much clinical governance activity.  But - much of it is weak and ineffective, despite good intent and hard work.  Falling down the weak CG rabbit hole - and not even realising - is a classic trap. Here's how to tell if you're teetering on the edge of a big black CG abyss. 

Why ’Happy Staff, Happy Consumers’ isn’t Working: What I know for (almost) sure. August #2

Why building a staff/consumer satisfaction bridge may just be our next big leap towards creating consistently high-quality care.  

The Elephant in the Quality Room. What I know for (almost) sure QNews August1

What I know for almost sure is...that managers are the most important quality tools - but how often do we think of them that way?

QNews June1 What I know for almost sure about...which CG system makes the most difference.

Which CG system has the biggest impact on care?  and which quality 'movie' are you helping your organisation to make?

Why your Quality Meeting is ineffective (and possibly dull.) QNews May2

This year is my time to work through 'What I know for (almost) sure about quality and clinical governance, using my Ten characteristics of Effective Quality Systems' as a guide.  in May we're up to 'An effective quality system 'Supports the People'.  The first characteristic here is: 'Focuses the organisation on achieving high quality point of care and service interactions between consumers and staff as a strategic and operational priority.'   
Does your quality meeting do this?

Making Quality a Priority QNews May1

My newsletter on all things quality - QualityNews - has been telling the story of human services quality and clinical governance for over 10 years.  In 2022 QNews focuses on 'what I know for (almost) sure - reflections from three decades of working in quality and clinical governance - following my 'Ten Characteristics of Effective Quality Systems.' And - QNews is also going audio! So if you prefer to listen than read - here it is...
And if you'd rather have QNews delivered to your inbox - subscribe here.  You'll also get my 'Ten Characteristics Assessment Tool' to score the effectiveness of your quality system.
Enjoy! - and let me know what you think!

XQQQS Me! (2) What COVID-19 is teaching us about...Staying Motivated to Create Great Care

Over the COVID-19 crisis, I'm publishing a weekly bulletin - XQQQS Me! - to explore what we can learn from this fast-tracked world of high performance we find ourselves in - and how we can apply it to creating great care over the longer term. Two editions were especially popular -leadership and motivation - so I've dropped them into a podcast. The motivation edition identifies six characteristics of staying motivated in tough times I've observed during the COVID-19 response - and explores how we can apply them to lead great care every day.
 
#covid19 #healthcare #leadership #humanservices #agedcare #leadershipdevelopment #qualitymanagement #clinicalgovernance

XQQQS Me! (1) What COVID-19 is teaching us about Leading Great Care

Over the COVID-19 crisis, I'm publishing a weekly bulletin - XQQQS Me! - to  explore what we can learn from this fast-tracked world of high performance we find ourselves in - and how we can apply it to creating great care over the longer term.
Two editions were especially popular: leadership and motivation.  This leadership edition identifies six characteristics of leadership in tough times I've observed during the COVID-19 response - and explores how we can apply them to lead great care every day.