Archive for healthcare

Is ‘patient-centred care’ really what patients need - or want?

Maree Cameron PSM received the Victorian Public Service Medal in 2017 for her significant contribution to improving residential aged care.  (She and I discuss her thoughts on quality and safety in residential aged care in a separate interview.)  Over a long career focused on improving quality of care and life for residents, she has amassed considerable knowledge about what this takes.  

So does this knowledge help - or hinder - when you're the one receiving care?  Maree has had multiple encounters with the acute care sector over the past few years as a patient, and kindly agreed to share her thoughts on being on the 'other side of the bed'.  In this interview we discuss what patient-centred care means to an informed patient who knows what it 'should' be and how it is defined from the provider perspective; but is this really what patients need - or want?  

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Healthcare Leadership from the other side of the bed - Julie Warnock

Julie Warnock is an organisational psychologist who develops leaders in many different sectors, including healthcare.  Struck down by a sudden illness, Julie got to experience healthcare leadership first hand over four weeks and two campuses of the same health service.  In this QualityTalks, Julie describes the leadership she experienced and  reminds us about what's really important to patients.

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Leading for Safety and Quality as a healthcare CEO - Dr Michael Walsh

Posted in leadership, healthcare, training, clinical governance, cathybalding, qualityclass, qualtyworks, qualitytalks by cathybalding on January 22nd, 2016
Dr Michael Walsh has had an international career as a healthcare CEO in the public and private sectors - and as an expert in supporting safe, quality care. What does it take?  What has he learned? What would he do differently if he were starting out again?  Listen and learn as Michael shares his wisdom on key challenges, attitudes and actions required to be an effective leader of great patient care.

 

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Healthcare leadership for safety and quality - in a crisis - Jacque Phillips.

NEW: Jacque Phillips, CEO of Numurkah District Health Service tells us that leadership for safe, quality healthcare takes on a whole new dimension when water is lapping at the doors of your hospital. What's really important when leading a health service through a crisis?   In 2012, Jacque's hospital was flooded; faster and more devastatingly than anyone had predicted.  A town lost its hospital overnight  - and patients and staff were at risk. This is Jacque's story of her leadership at the time of the crisis and in the weeks and months that followed. She reflects on what it takes to lead well for safety, what she learned - and what she'd do differently next time.
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