Healthcare Leadership from the other side of the bed - Julie Warnock

Julie Warnock is an organisational psychologist who develops leaders in many different sectors, including healthcare.  Struck down by a sudden illness, Julie got to experience healthcare leadership first hand over four weeks and two campuses of the same health service.  In this QualityTalks, Julie describes the leadership she experienced and  reminds us about what's really important to patients.

Healthcare leadership for safety and quality - in a crisis - Jacque Phillips.

Jacque Phillips, CEO of Numurkah District Health Service tells us that leadership for safe, quality healthcare takes on a whole new dimension when water is lapping at the doors of your hospital. What's really important when leading a health service through a crisis?   In 2012, Jacque's hospital was flooded; faster and more devastatingly than anyone had predicted.  A town lost its hospital overnight  - and patients and staff were at risk. This is Jacque's story of her leadership at the time of the crisis and in the weeks and months that followed. She reflects on what it takes to lead well for safety, what she learned - and what she'd do differently next time.