If you could draw your progress since January 2018 towards great care for every consumer of your services on a map, what would it look like? What would I see? A deliberate road to a clear destination, over which significant distance has been travelled? A meandering series of side-trips? A few break-downs when you’ve been stuck in one spot for a while and took a while to get going again? Or are you pretty much bogged down in the same place now as you were at the start of the year?
I've distilled the lessons from my research and working with hundreds of health and human services to identify the starting point for change. In this Part 1 of 2 these short Qualityclass videos (or audios) on accelerating your progress in 2019, I’ll show you one shift you can make that will get more positive engagement with staff in quality and compliance.
If you want to be able to say you made new standards and compliance requirements work more positively for your organisation; to point to significant progress with care and service quality; to show increased staff engagement; and demonstrate growth in your own leadership and role satisfaction.
Commit to the right shift in the way you currently do things, and you’ll be on the road to achieving this.