In early 2019 Glenda Gorrie was looking forward to the next stage of her life, having 'retired' from full-time work at the end of 2018.

What she didn't expect was to be diagnosed with pancreatic cancer. 

In this two-part conversation, we roam around her encounters with the health system, observing the 'person-centred care' aspects through the lens of Glenda's long clinical and policy-making experience with improving healthcare safety and quality.

Part 2 touches on issues with connected - or disconnected - care and what happens when you don't play the role of the 'good' patient; and we question if patient advocates are the answer and whether or not Glenda considers herself a consumer.  Finally, she distils what's really important: and it won't cost you a thing to implement!

Music credit: Fred Kinck-Petersen, sourced from the WavePad sound library.

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