The Point of Care: how one leader took a health service from ordinary to extraordinary: Chapter 1. By Cathy Balding.
Jul 7th, 2019 by cathyb
To celebrate The Point of Care audiobook coming online, here I'm pleased to share Chapter 1 with you all.
The Point of Care teaches my roadmap to great care in a fictional tale about Carol Mathewson, the new CEO of Kinsley Valley Health Service, who's taken over the helm of an organisation that ranks last in the state for both consumer and staff satisfaction. She loves a challenge—but having just six months to get those results out of the basement is more of a challenge than she bargained for. Her Executive Team is divided, many staff are resistant to change and there are players inside and outside of the organisation willing her to fail.
The Point of Care integrates research and real-world experience from the fields of quality improvement, clinical governance, change, leadership and management to present a simple yet comprehensive approach to evolving an organisation from ordinary to extraordinary.
But the real fun is following Carol's trials and triumphs, many of which you'll recognise from your own experience. Can she do it? And if she can - can't you?
The Point of Care Audiobook is now available for purchase at the following friendly audiobook distributors: