Posted in DefaultTag, leadership, healthcare, training, qualitybites, cathy balding, clinical governance, cathybalding, qualityclass, qualityworks, qualitytalks, quality governance, aged care quality, aged care leadership, residential aged care, healthcare leadership, quality and safety, pressure injury prevention, consumer centred care, healthcare consumers, no harm done podcast on Dec 2nd, 2018
To make a powerful case for change, you need to know the components of a high performing quality system, what it should be achieving, be able to demonstrate where your system sits in relation to that, and show the benefits for your consumers and organisation, to make a case for change. If that sounds exhausting! - and you'd like a simple way to do this - read on.
After having more conversations about this than I can count, I’ve distilled my research and experience about what it takes for a quality system to drive great care into a One Page Quality System Performance Assessment Tool (QPAT). If you don't have the tool, find it here.
This is something you and others in your organisation can complete in 5 minutes to make your case for change. It’s a simple way to get the influencers and decision-makers on the same page about where you are and where you’d like to go in 2019, and helps you determine the more specific shifts you need to make to really focus on point of care.
The tool gives a snapshot of the key results an effective, mature quality system should be achieving. It’s a tool for clarifying what a high performing quality system looks like and developing a shared understanding in your organisation about the core components of an effective quality system; as well as your strengths and gaps; and what you need to do to get closer to great care for every consumer.
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Posted in leadership, healthcare, training, qualitybites, cathy balding, clinical governance, cathybalding, qualityclass, qualityworks, qualitytalks, quality governance, aged care quality, aged care leadership, residential aged care, healthcare leadership, quality and safety, pressure injury prevention, consumer centred care, healthcare consumers, no harm done podcast on Nov 28th, 2018
If you could draw your progress since January 2018 towards great care for every consumer of your services on a map, what would it look like? What would I see? A deliberate road to a clear destination, over which significant distance has been travelled? A meandering series of side-trips? A few break-downs when you’ve been stuck in one spot for a while and took a while to get going again? Or are you pretty much bogged down in the same place now as you were at the start of the year?
I've distilled the lessons from my research and working with hundreds of health and human services to identify the starting point for change. In this Part 1 of 2 these short Qualityclass videos (or audios) on accelerating your progress in 2019, I’ll show you one shift you can make that will get more positive engagement with staff in quality and compliance.
If you want to be able to say you made new standards and compliance requirements work more positively for your organisation; to point to significant progress with care and service quality; to show increased staff engagement; and demonstrate growth in your own leadership and role satisfaction.
Commit to the right shift in the way you currently do things, and you’ll be on the road to achieving this.
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Posted in leadership, healthcare, cathy balding, clinical governance, qualityworks, qualitytalks, quality governance, aged care quality, aged care leadership, healthcare leadership, quality and safety, pressure injury prevention on Aug 26th, 2017
Mel Wityk is the Nurse Unit Manager on a subacute ward at Western Health: a large multi campus teaching health service in Melbourne. Since 2013 Mel and her team, together with allied health and medical clinicians and ably supported and inspired by the WH wound consultant, Col Killmier, have been on a mission to achieve zero pressure injuries - and stay there. When I interviewed Mel the ward had gone 525 days pressure injury free.
How did they do it?
This QualityTalks started out exploring Mel's leadership role in preventing pressure injuries, but I soon realised that there's a lot more going on here. Over our discussion, Mel shows how she used every key change strategy in the book - without reading the book! - including: a clear and shared goal, a human connection, Start Where They Are, people support what they help to create, feelings drive action, leading by example, clear roles and expectations, smoothing the path, removing the old way, monitoring and learning, embedding change in the every day, celebrating wins and staying the course.
By the end of this QualityTalk it's clear that leading sustained change that makes life better for patients and staff is not something that takes years of study if you're clear about where you're going and where you're starting, and go on the journey together. And it helps if along the way you're prepared to listen, learn, practise a little genuine empathy for the needs of others - and have some fun!
And what happened after day 525? You'll have to listen to find out!
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