Archive for the 'residential aged care' Category

To make a powerful case for change, you need to know the components of a high performing quality system,  what it should be achieving, be able to demonstrate where your system sits in relation to that, and show the benefits for your consumers and organisation, to make a case for change.  If that sounds exhausting! - and you'd like a simple way to do this - read on.

After having more conversations about this than I can count, I’ve distilled my research and experience about what it takes for a quality system to drive great care into a One Page Quality System Performance Assessment Tool (QPAT).  If you don't have the tool, find it here.

This is something you and others in your organisation can complete in 5 minutes to make your case for change.  It’s a simple way to get the influencers and decision-makers on the same page about where you are and where you’d like to go in 2019, and helps you determine the more specific shifts you need to make to really focus on point of care.

The tool gives a snapshot of the key results an effective, mature quality system should be achieving. It’s a tool for clarifying what a high performing quality system looks like and developing a shared understanding in your organisation about the core components of an effective quality system; as well as your strengths and gaps; and what you need to do to get closer to great care for every consumer.

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If you could draw your progress since January 2018 towards great care for every consumer of your services on a map, what would it look like?  What would I see?  A deliberate road to a clear destination, over which significant distance has been travelled?  A meandering series of side-trips?  A few break-downs when you’ve been stuck in one spot for a while and took a while to get going again?  Or are you pretty much bogged down in the same place now as you were at the start of the year?

I've distilled the lessons from my research and working with hundreds of health and human services to identify the starting point for change. In this Part 1 of 2 these short Qualityclass videos (or audios) on accelerating your progress in 2019, I’ll show you one shift you can make that will get more positive engagement with staff in quality and compliance.

If you want to be able to say you made new standards and compliance requirements work more positively for your organisation; to point to significant progress with care and service quality; to show increased staff engagement; and demonstrate growth in your own leadership and role satisfaction.  

Commit to the right shift in the way you currently do things, and you’ll be on the road to achieving this.

 

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No Harm Done is a new aspect of QualityTalks and is my podcast with Cathy Jones (ED Quality at Healthscope.) It's all about improving, exploring, understanding and getting on with healthcare safety and quality, and is designed to give you tips, ideas and guidance if you’re working in the area of quality & risk management.  Includes segments on FAQs, Quality MythBusters, Too Long Didn't Read and Quality Hacks. This is Episode 3: 'Congratulations, you're a Quality Manager!' 

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In 2017 Maree Cameron PSM was awarded the Victorian Public Sevice Medal for her outstanding contribution to improving aged care.  Her considerable experience and achievements in this area give her a fascinating perspective on what's important about aged care, how it can be improved and where to from here for creating high quality care and experiences for every resident.  

After leaving the Department of Health and Human Services in 2017, Maree reflects on the impact of working in aged care on her career, considers the quality of care vs quality of life discussion, emphasises the importance of agreeing a universal definition of high quality aged care, and highlights the need for a national organisation to inform, support and drive safe and high quality care for every resident.  

If you govern, lead, work in, have an interest in or a family connection with residential aged care - don't miss this interview!

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