Is your quality system getting you where you want to go? The one page quality system performance assessment tool.

To make a powerful case for change, you need to know the components of a high performing quality system,  what it should be achieving, be able to demonstrate where your system sits in relation to that, and show the benefits for your consumers and organisation, to make a case for change.  If that sounds exhausting! - and you'd like a simple way to do this - read on.
After having more conversations about this than I can count, I’ve distilled my research and experience about what it takes for a quality system to drive great care into a One Page Quality System Performance Assessment Tool (QPAT).  If you don't have the tool, find it here.
This is something you and others in your organisation can complete in 5 minutes to make your case for change.  It’s a simple way to get the influencers and decision-makers on the same page about where you are and where you’d like to go in 2019, and helps you determine the more specific shifts you need to make to really focus on point of care.
The tool gives a snapshot of the key results an effective, mature quality system should be achieving. It’s a tool for clarifying what a high performing quality system looks like and developing a shared understanding in your organisation about the core components of an effective quality system; as well as your strengths and gaps; and what you need to do to get closer to great care for every consumer.

Accelerate your quality system results with this one shift

If you could draw your progress since January 2018 towards great care for every consumer of your services on a map, what would it look like?  What would I see?  A deliberate road to a clear destination, over which significant distance has been travelled?  A meandering series of side-trips?  A few break-downs when you’ve been stuck in one spot for a while and took a while to get going again?  Or are you pretty much bogged down in the same place now as you were at the start of the year?
I've distilled the lessons from my research and working with hundreds of health and human services to identify the starting point for change. In this Part 1 of 2 these short Qualityclass videos (or audios) on accelerating your progress in 2019, I’ll show you one shift you can make that will get more positive engagement with staff in quality and compliance.
If you want to be able to say you made new standards and compliance requirements work more positively for your organisation; to point to significant progress with care and service quality; to show increased staff engagement; and demonstrate growth in your own leadership and role satisfaction.  
Commit to the right shift in the way you currently do things, and you’ll be on the road to achieving this.
 

No Harm Done Podcast Episode 3: Congratulations, You're a Quality Manager!

No Harm Done is a new aspect of QualityTalks and is my podcast with Cathy Jones (ED Quality at Healthscope.) It's all about improving, exploring, understanding and getting on with healthcare safety and quality, and is designed to give you tips, ideas and guidance if you’re working in the area of quality & risk management.  Includes segments on FAQs, Quality MythBusters, Too Long Didn't Read and Quality Hacks. This is Episode 3: 'Congratulations, you're a Quality Manager!' 

Ambulance Victoria's strategic approach to providing Best Ambulance Care for every patient

Join the Ambulance Victoria Quality and Patient Experience Team as they explain the why, what and how of their strategic approach to creating Best Care for every ambulance patient, every time.  What does it take to get everyone on the same page and wanting to provide a consistent standard of care in a state-wide organisation?  AV is in the process of finding out!  And check out their strategic plan overview, showing how their 'Patient Care Commitment' to Best Care is integral to what AV is all about. 

Healthcare Leadership from the other side of the bed - Julie Warnock

Julie Warnock is an organisational psychologist who develops leaders in many different sectors, including healthcare.  Struck down by a sudden illness, Julie got to experience healthcare leadership first hand over four weeks and two campuses of the same health service.  In this QualityTalks, Julie describes the leadership she experienced and  reminds us about what's really important to patients.

Leading for Safety and Quality as a healthcare CEO - Dr Michael Walsh

Dr Michael Walsh has had an international career as a healthcare CEO in the public and private sectors - and as an expert in supporting safe, quality care. What does it take?  What has he learned? What would he do differently if he were starting out again?  Listen and learn as Michael shares his wisdom on key challenges, attitudes and actions required to be an effective leader of great patient care. 

Healthcare leadership for safety and quality - in a crisis - Jacque Phillips.

Jacque Phillips, CEO of Numurkah District Health Service tells us that leadership for safe, quality healthcare takes on a whole new dimension when water is lapping at the doors of your hospital. What's really important when leading a health service through a crisis?   In 2012, Jacque's hospital was flooded; faster and more devastatingly than anyone had predicted.  A town lost its hospital overnight  - and patients and staff were at risk. This is Jacque's story of her leadership at the time of the crisis and in the weeks and months that followed. She reflects on what it takes to lead well for safety, what she learned - and what she'd do differently next time.